Grand Traverse Resort And Spa
Address: Elk Rapids, Michigan, 100 Grand Traverse Village Blvd, Acme, MI 49610
Acme This property is located in Acme. Golf on site Recreational amenities at Grand Traverse Resort And Spa include a private beach, a golf course, and a tennis court. Other amenities include a restaurant, an indoor pool, and an outdoor pool. Premium bedding Guestrooms offer premium bedding, satellite television, complimentary newspapers, and hair dryers.
Property amenities24-hour front deskAir-conditioned public areasAirport transportation (complimentary)Arcade/game roomATM/bankingBabysitting or child careBallroom(s)Number of floors: 17Banquet facilitiesBar/loungeBarbecue grill(s)Beauty servicesBreakfast available (surcharge)Business centerBusiness servicesClubhouseCoffee in lobbyCoffee shop or caféComplimentary newspapers in lobbyConcierge deskConcierge servicesConference room(s)Doorman/doorwomanDry cleaning/laundry serviceElevator/liftEvent cateringExhibit spaceExpress check- inFireplace in lobbyFitness equipmentGift shops or newsstandHair salonHealth clubInternet access in public areas - surchargeInternet access - wirelessLaundry facilitiesMedical assistance availableMeeting rooms (small groups)Multilingual staffNumber of rooms: 579Parking (free)PatioPicnic areaPoolside barPorter/bellhopPrivate beachRestaurant(s) in hotelRoom service (24 hours)Safe-deposit box - front deskSaunaSecurity guardShopping on siteSpa tubSteam roomSwimming pool - childrensSwimming pool - indoorSwimming pool - outdoorTour assistanceWedding services
Room amenitiesAir conditioningTelevision - Satellite serviceBlackout drapes/curtainsCable/satellite TVChild care (in room, surcharge)Clock radioComplimentary newspaperComplimentary toiletriesCribs (infant beds) availableDeskElectronic check-outElectronic/magnetic keysExtra towels/beddingHair dryerHousekeepingInternet access - high speedInternet access - TVInternet access - wirelessMulti-line phonePay moviesPremium beddingPremium TV channel(s)Turndown service (on request)Voice mailWelcome amenities
Not happyThis hotel was very disappointing. I heard great things about the hotel and rooms but we had an awful room. Air conditioner was SOO loud and NEVER cooled the room down. Next time we are in Traverse City we will stay at the Great Wolf not this place.Rating:5
Great stay at the Grand Traverse Resort & SpaStaff were very helpful and polite. The room was clean and comfortable. Pools were lovely. Lots of options when it came to eating/drinking at the hotel. My husband loved the fact that the sports bar had Michigan Brewed beer on tap. The only downside was that the beach down the road was rather disappointing, tiny and grassy. Although, when we tried to put our feet in the lake it was freezing so I am not sure we would have liked it anyway. The pool over there was pretty crowded too. We went over to the Sleeping Bear Dunes and hung out at that beach which was gorgeous. As for the location of the hotel, we didnt mind that it was a bit out of the way. It was fine for us, since we were driving everywhere anyway (preganancy gives you an automatic designated driver). We had a fantastic meal at the Aerie restaurant at sunset in the hotel. It was really wonderful: the food, the view, the whole experience for our last night there. We did not use the spa services, and we do not golf, and we probably could not have afforded to stay here if they had not been running a sale when we booked. So we are grateful for the discount to be able to stay there.
Travelers tip on recreational activitiesBeaches: The West bay is close to downtown Traverse City, and those beaches seem better for swimming and kids. The East Bay (hotel zone) is pretty grassy and the water is very shallow. It makes for a pretty view, but is not really condusive for swimming except for the State Park beach which is clean and nice. Overall, the best beaches are on lake Michigan, and worth the drive. Sleeping Bear dunes are amazing and the beach in Empire MI is lovely not to mention all the other beaches on Lake MI.Rating:2
hotel is great, front desk is a disasterHotel and staff at bars and pool were excellent. The front desk is a disaster. Even staff in other areas stated that the front desk had a high turnover, and it shows. Hotel is great, front desk is not good. Ok, but watch your bill, they will get it wrong.Rating:5
Very NiceThe Hotel is very nice. The service was superb. The hotel was clean. There was plenty for my family to do at the hotel with several pools and other amenities. Top notch.Rating:3
It was just ok.I am certain we could have had a good time at a less expensive hotel. It didnt seem to be worth the money when there are other options with a pool all over Traverse City. I felt it was overpriced and on top of it you had to pay a $10 resort fee for each night you stayed. which would be fine if you didnt have to pay to use the tennis courts, spa, etc...Rating:2
Golf Here But Stay Somewhere ElseI find it hard to believe that this is considered a 4 star hotel. The Hotel room for 2 Adults is nowhere near the quality and space that say any 4 star hotel that I have stayed at before plus no refrigerator or safe. The bathroom is the size of a closet. The hotel staff during the summer months is college kids so you can expect what kind of service you get, pretty much none. The TV was at least 10 years old and the picture would go out after 15 minutes or so. Wireless Internet Access is very slow, no LAN connections. The 4 star rating is probably due to the golf courses which are great but there is no discount if you are staying at the hotel which was another disappointment. The indoor pool is great if you have young kids, it is big and has a slide plus there is a lap section too. There is 2 outdoor pools, the one was closed for repairs and the other one was small, not a lot of lounge space. The indoor tennis courts were great but very hard to reserve. The hotel beach, you are driving to it or taking their van that runs basically when someone calls for it. It is 2 stop lights down US 31 in another condo area that the hotel also owns. It is also a very small beach and by no means does it look anything like the picture on the hotels website. The sand is not that clean, it is filled with rocks. There is no sand shoreline but grass and then water. There is a pool there too but again little lounge space.
Travelers tip on local attractionsThe big event is the Cherry Festival which is more like a local carnival without cherries. The downtown Traverse City area is about 10 miles away so you will have to drive. I recommend driving around before settling on a park lot or garage. During the Cherry Festival, there were lots that were charging $20 and others that were only charging $4. Watch out when parking on the street, we saw many cops giving tickets the sec their time was up. There is a 2 hour limit for 4 quarters in most spots.Rating:3
Nice HotelI went to this hotel to spend a romantic weekend with my boyfriend. It was really nice and had a lot of activities. We took a yoga class in the morning and the pool (which was saline, not chlorine) was not too crowded and very spacious. The restaurant at the top of the tower was also impressive. The only problem I had was that we booked a bedroom with a king bed and when we arrived they put us in a room with two separate beds. When we pointed out this mistake, they told us that all the king bedrooms were booked and that asking for one in advance didnt guarantee you would get one. Not only that, they told us that all the rooms were booked months ago,yet they allowed us to believe we had booked the room. We finally asked to see the manager, and he did put us up in a smoking king bedroom, which was the only one available. On the bright side, the furniture did not smell like smoke at all and once we left the window open for a couple hours, there was really no smell at all. However, we were very unimpressed with the attitude of the front desk staff (though customer service was very friendly) as they constantly brushed us off if we had questions. It was still a great place to stay at, but dealing with the front desk was not fun.Rating:5
High class in a small townThe Grand Traverse Resort lives up to the name Resort. Much more than I expected, and a lot to return to when I and my friends take future trips to Traverse City.
Travelers tip on local attractions15 wineries within 30 minutes of each other, all with free wine tasting... who can beat that?Rating:5
Much Improved 4 Star ResortWe visited the Grand Traverse Resort several years ago and noted at the time that the hotel was in need of some updates. We were pleasantly surprised on this visit as it seems that the necessary updates were in place and exceeded our expectations. We found the room to be clean and nice (with the exception of the jacuzzi tub, which seems overdue for replacement, but not un-usable). We really enjoyed our meals in the restaurants, especially the tower restaurant (Aerie ?), a bit pricy, but very good. The kids loved the nice indoor pool area filled with activities and the entire place was equal to any top notch resort Ive stayed at in Chicago or Seattle or LA or elsewhere. My only major disappointment was the rank smell of cigarette smoke in the general vicinity of the downstairs restaurant and bar. There is a separate wing of the hotel which is accessed from there and I presume these must be the smoking rooms. I am so happy I quit smoking...eww.
Travelers tip on local attractionsBesides Traverse Citys shopping, wineries and restaurants, dont miss a trip over to the Sleeping Bear Dunes National Lakeshore. Definitely check out the huge dunes on the Pierce Stocking scenic drive, and pull off the highway at several points for nature hikes on designated trails. Also, head on up to Leland/Fishtown, for a lunch and to see the little shops.Rating:1
will never go back... they were rudeI was treated very rudely by staff on Friday night when i asked the front door guy where the pool was at, he told me and pointed me in the direction.It was 10 pm and i walked down there and i was greeted by 3 hotel staff girls that asked how i got down there and i had to leave because the pool was closed.I had a winter hat,gloves, and coat on and told them i had no intentions on swimming..also that i was shown by the front door guy how to get there... they called security because a door that was supposed to be locked wasnt... i also was unaware of a $9.95 "resort fee" per day that we were charged when we checked out... the room was not worth the price we paid either-had friends stay at their Casino down the road and they were very happy(should have stayed there for 2/3 the price!!!)Rating:4
Great Location, Great HotelThis hotel is really well located and would be fabulous in the Summer. We stayed in November, but the indoor spa facilities and the play pool for younger kids was great. Easy access to great outdoor pursuits (winter or summer). Would have been good to have T & Coffee facilities in the room and to know about the resort access fee in advance.Rating:4
Cant wait to try in summerHotel was very nice, good place for family getaways as it was filled with children, which I would say, would be the only "down-side" to the resort. We will, however, go back during the warmer golf season as the courses look absolutely beautiful. The 24-hour casino shuttle was a defiinite plus!Rating:5
AwesomeWonderful food, great views, nice roomsRating:1
Rooms like what youd expect from a base level motel.Very, Very disappointed by our stay at this resort - I expected this to be a step up from the prior resorts wed stayed at in Traverse City - but was very dismayed. Our room was not ready when we checked in - wed called twice to make sure that there was a crib for our daughter - we were assured that it would be in the room and it was not, this delayed us getting our 2 year old into bed by 2 hours - also our room was musty and smelled when we first got there and was damp, there was a hole in the wall in the bathroom, the phone did not work in our room, and the smoke detector kept going off through out the night - after calling 3 times it was finally fixed, but we did not have a relaxing stay - There was no follow up from management on our problems - no apologies - the only highlight was the SPA, which was apparently run by a team that actually cared about their clientele. From my experience ther I did not feel we received our monies worth for what we paid. This is supposed to be a world class resort and as someone who has traveled all over the world, this was not that type of resort.
Travelers tip on shoppingGo downtown there are many bargains!Rating:4
A Grand place to stayThe Grand Traverse Resort and Spa was a great place to stay for our family. We stayed for 5 days and our 3 year old kept plenty busy. The amenities were endless and we appreciated the choices we had in dining, playing and shopping.
Travelers tip on local attractionsTraverse City is a must see, plan to take a few days to get through all the shops! The Green House restaurant was wonderful with its homemade soups, breads and dressings. Great place for kids, too. Most of the restaurants dont take reservations (not good for little ones!) so if you can, eat at off-peak hours and save yourself the wait.Rating:4
Great amenities, bad pillows & mattressThe hotel was beautiful,the dining was great, loved the spa,but pillows & mattress left me wanting to use the spa again in the morning.
Travelers tip on getting the most out of your stayWas great for having all you need on the grounds but missed it not being on the water. The water front down the road is fair but for a water lover it would have made it perfect to be on the bay.Rating:4
NiceOverall Grand Traverse was nice. A bit expensive for what you got. Front desk service was just OK. Watch out, when booking the tower, that they dont put you in the hotel or try to charge more for an upgrade to the tower upon registration. Luckily we brought our lap top so we could show them the confirmations from expedia. The service in their nice restaurant could have been better. Our waiter made no suggestions and did not explain that sides (salad, veggies, pasta, soup or potatoes) of any kind, were excluded from the meal. He could have increased our order by making suggestions as to what might be nice with the main course.
Travelers tip on getting the most out of your stayIf you are planning on seeing the sites and being away from your room most of the time, you might want to consider staying somewhere else.Rating:5
Enjoyed all the amenitiesHad a great stay! Enjoyed the indoor and outdoor pools. Dinner and breakfast were great and reasonable. Plenty of choices for golf and the course was in great shape. Free Casino money which we did not get a chance to use.Rating:5
A great Place to stay!It has been awhile since we have been back to the Grand Traverse Resort. They added on to the indoor pool to make it more kid fun. We dont have kids but it was a good idea. They also added slide. Loved my Cherry Pedicure. Recommend that! Food was good in the resturant and the servers where nice. At the bars the staff were also very nice! Had a great time!Even the maid was great and had a big smile for me everytime I say her. I never tip the maids but this time I did. Her smile deserved a tip!!!! And I told her that.
Travelers tip on getting the most out of your stayGo eat Breakfest at the Omelette Shoppe! Shop down town. Sail on the Manitou!! Go wine tasting! If you see a movie remember the seats at both theaters are old(uncomfortable!)Play with your spouse or w/ kids at Pirates Cove ..its so much fun. Do the easy course. Not a lot of people go on that one. Take your beach chairs & cooler to the beach were the volleyball nets are on and watch them play! Buy fudge but know the locals call all visitors Fugies!! Have fun!
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