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  • Historic Banyan Drive Naniloa Volcanoes Resort is on historic Banyan Drive, down the street from Japanese garden Liliuokalani Park. Downtown Hilo is 1 mile away and Hawaii Volcanoes National Park is 26 miles away. Golf, oceanside pool Naniloa Volcanoes Resort hugs Hilo Bay, where guests can snorkel with sea turtles and tropical fish. Guests have access to an oceanside freeform pool, as well as a nine-hole golf course. Ocean or garden views Guestrooms at Naniloa Volcanoes Resort have island décor; compact refrigerators; 32-inch flat-screen TVs with cable; complimentary high-speed Internet access; and views of the bay, coast, banyans, or gardens.

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    • Property amenities

      Parking (free)
      Banquet facilities
      Conference room(s)
      Number of rooms: 325
      24-hour front desk
      Safe-deposit box - front desk
      Multilingual staff
      Laundry facilities
      Garden
      Breakfast available (surcharge)
      Swimming pool
    • Room amenities

      Cable/satellite TV
      Air conditioning
      Telephone
      Voice mail
      Housekeeping
      Hair dryer
      Television
      Iron/ironing board (on request)
      Clock radio
      Rollaway beds
      Cribs (infant beds) available
      Wired (high-speed) Internet access - complimentary
    • Location highlights

      On beach
      In historical district
      Airport nearby
      Full-service health spa nearby
    Rating:
    4

    Clean, Spacious, Convenient

    The room was spacious and clean but very simple. Nice ammenities in room like fridge and coffeemaker. The location made travel very convenient-close to Hilo town. No restaurant or Sundry store on prem-nothing to do at the hotel itself. Good hotel to stay at if you just need a place to sleep at night. Ocean view rooms offer a fabulous view!

    Travelers tip on local attractions

    Lots of Yummy treats to bring home from Hilo: Big Island Candies, Hawaii Island Gourmet Taro chips, Skinny Ladies Mochi, Handsome Donnie’s Smoked Marlin
    Rating:
    3

    Not impressed

    Ok
    Rating:
    5

    Will definitely go back

    Even though the hotel is undergoing renovations, we were extremely pleased with our stay. Everyone was friendly and we never were bothered by construction. The rooms are very comfortable and the bathrooms are really big and very nicely done. I usually don’t sleep well in hotels, but here I slept better than I do at home!
    Rating:
    4

    Under renovation, noisy during daytime but clean and excellent site

    Ideal location, best in Hilo for parks and view Under renovation (will be for a certain time!), therefore no extra service, no restaurant but a couple nearby, old swimming pool without maintenance, sometimes noisy works during daytime, should ask for renovated rooms. Renovated rooms are clean but bare minimum, no microwave. Just a good place for sleeping at very good price, we’ve been there twice and would come back.

    Travelers tip on local attractions

    Beautiful park area, best spot in Hilo
    Rating:
    5

    great value for your $$$

    We stayed there for the Labor Day weekend. The hotel is going though some renovation, so there is some inconvenience. However, the newly renovated rooms are great. They kept the decor to a minimum: tile floor, no curtains (wooden terrace door to block out light), no carpets (which is great as carpets typically attract dirt in hotel rooms). Clean, simple inexpensive room with ocen view. GREAT VALUE.
    Rating:
    3

    Did not like the Construction going on! Should have been warned or compusated for it.

    This could have been better if they weren’t doing construction. People should be warned before hand. This was suppose to be a romantic get-a-way, the dust and noise was rather bothersome. I wish we could have been better accomadated better. Other than the construction, dust, and elevator not working a few days, I guess I’d rate it 1 1/2 stars.

    Travelers tip

    Make sure to find out if a place or street you are going to is not under rennavations. That way you won’t be disappointed when you get there. Laugh as you never laughed before, sing like no one is listening, dance as though no one is watching, and love like you never been hurt.
    Rating:
    4

    Great Staff!

    The hotel is currently under major renovations but that being said my rooms was first class as was the staff. If you’re looking for a Ritz Carlton then go stay in Kona. If your looking for a nice place to sleep while you explore the island then the Naniloa is the place for you.

    Travelers tip on dining

    Eat in the old downtown district, or at Ken’s,or Coconut Grill. I had the hardest time getting someone to tell me a great place to eat. Verna’s for Hamburgers is awesome too!
    Rating:
    4

    Pleasantly surprised

    My room was excellent. The working space was great, the bed was comfortable, and the bathroom has lots of counter space. Plus, my housekeeper kept my room immaculate! Did not expect this, considering that the hotel is under renovation.
    Rating:
    5

    Very impressed

    Yes, the hotel is under renovation so you should know that at this time, no services are really available (restaurant, room service...). But the newly remodeled room we were in was clean and bright. The front desk staff was very friendly. We reserved the cheapest room, a "Banyan Tree Drive view" room, which upon arrival we noticed were all under construction. Since it was clear they would have to upgrade us anyway, and clear that the hotel was far from full (empty parking lot), at checkin I asked what was the best room she could give us for our rate. She indicated she had preassigned us to a room, but she continued to work the keyboard and said she could give us room 429 for the reserved rate, which she said had a partial bay view. It was a GREAT view. She went out of her way to give us the best room she felt she could. Oh, and if you don’t already know, the coqui frogs croak throughout Hilo like crazy all night, but we ran the airconditioner and didn’t hear a thing.

    Travelers tip on recreational activities

    North of Hilo, must see/do: - 4-mile scenic drive; stop for pic at Onomea Bay & at Low Store for Chai Latte & Mac Nut ice cream - picnic lunch at Kolekole Park where the Wailuku River meets (crashes into) the ocean; prime surfing spot South of Hilo: - Pana ewa Rain Forest Zoo - Puna region afternoon: Kapoho tidepool for snorkeling, then Ahulani pool (volcano-heated), then nighttime lava viewing (don’t forget flashlights).
    Rating:
    5

    I’m Hooked!

    I’ve stayed at the Naniloa before and at that time was an OK hotel. This month I returned to the Naniloa and was floored. The recent renovation to the hotel rooms is beautiful. For the price that we paid for the cleanliness and comfort of the hotel room, I couldn’t be more satisfied. I complimented the hotel to everyone that I saw during my trip. There is a lot of parking spaces available for the hotel guests and what I liked is when my husband and returned later in the evening, the parking lot was blocked off by security and access was granted after presenting our parking pass (free parking). We will definitely return over and over again and when the opportunity arises I will refer as many friends and family as I can.

    Travelers tip on dining

    The hotel is in close proxity of my favorite Verna’s drive-in and the can’t miss Ken’s Pancake House.
    Rating:
    4

    Newly Remodeled Gem

    The Naniloa was a genuine find after years of disappointing hotels in Hilo. It is spartan and a bit noisy due to all the hard surfaces, but that is an added plus in a very humid climate. The decor is contemporary, another great change from all the "island" decor and I look forward to the finished product after the remainder of the hotel is remodeled.
    Rating:
    4

    Hotel being renovated

    This hotel is getting better each day as the renovation continues. The renovated rooms are clean with nice bathrooms. All tile which is clean,but a little noisey. Interesting window coverings made of wood, however they were clean. No mildew or mold or critters in the room. Don’t let the outside of the building scare you off. That is the last place they are renovating for some reason. The grounds behind are nice and right on the bay. Parking is free and the back of the building is the best place to park next to the elevators. There is construction noise during day hours but only means that the hotel is getting better. Great Location to coconut island and gardens.
    Rating:
    2

    Needs remodel - not rearrange

    Though we were in the upgraded room, this old hotel needs a facelift: overall scheme gives room a sterile feeling, but if all you need is a place to stay, this is it.
    Rating:
    3

    Naniloa Volcanoes Resort

    This is a nice hotel to stay at in Hilo
    Rating:
    5

    can’t wait to go back

    The rooms are beautiful and clean and the view is great if you get an ocean front room. If you don’t have an ocean front room, every floor has a ocean front balcony accessible with chairs for anybody to enjoy. There are also chairs and benches in the yard along the waterfront. But they are currently renovating this hotel (May 2009), so a few of the floors are closed down, as are the gift shop and spa and other things they may have had. Also there is some noise as they work on the floors, but if you are out and about, rather than just sitting in your hotel room, you really won’t notice. The hotel is in a good location with stores, restaurants and downtown Hilo (with the Hilo marketplace) just minutes away. Coconut Island and Liliuokalani Gardens are right across the way in walking distance.
    Rating:
    2

    Camp Out Instead

    Although the hotel is making an effort to remodel they have made some critical mistakes. First they chose to tile up to the exixting stained bath tubs rather than replace them in the bath rooms. Second and most important is that they have tiled the entire hotel including the floors in the rooms. This creates an echo chamber that magnifies every sound. It was very hard to get an sleep with the noise coming at you from every direction. Camp out if you want any sleep.
    Rating:
    3

    Basic Room, Downtown Hilo

    Hotel in the midst of upgrading, which it is dire need of. Very old, run down. Tiny pool. Little front desk service, check-in included a run down of extra charges should we lose things, etc - not a "friendly greeting". Room extremely basic - 2 double foam matresses, tiled, big screen tv. Clean and enough for a 1-2 night stay.

    Travelers tip on dining

    Try the Loco Moco (or Kalhua Moco)- yummo!!! Cafe 100 about 5 min drive from hotel.
    Rating:
    4

    Clean but needs updating

    This hotel is still in the middle of the remodel. The room I was in was clean and updated. It had a nice desk and veiw, but needed a lounge chair of some kind. It is clear that they are in a remodel that is taking some time to complete and appears to be moving forward.
    Rating:
    2

    falling into disrepair

    Will not go here again..yes they are remodeling but it will take bulldozing this place down and rebuilding it from the ground up to really make it a place I’d consider ever going to again.
    Rating:
    4

    Acutally in the middle of being renovated...

    The hotel is not renovated, it is in the middle of construction! It will eventually be a lovely place, but the entrance, lobby and amenities are shabby and aged. We were pleasantly surprised by our lovely room which had already undergone renovation. The room was modern and beautiful, with a great view. The location is great, 20 minutes from Volcanoes National Park and only 5 minutes from Hilo.

    Travelers tip on dining

    We highly recommend the Hilo Bay Cafe which is located by Borders and Walmart. Despite the shopping center location, it is a charming restaurant serving local and organic foods. we liked it so much that we went back twice!
    Rating:
    4

    Naniloa

    The hotel seems to be totally redone, new tile floors, new bathrooms, stone colored off white colors, very clean. Really nice LCD TV in room. I have been here before and gone are the musty smells that come with being in Hilo since it is really wet in that town from time to time.
    Rating:
    5

    They did a great job remodeling.

    They did a great job remodeling. The room was very nice and the kids enjoyed the pool.
    Rating:
    4

    Lesser of two evils...

    I travel for business to Hawaii regularly and stay in Hilo 2 or 3 nights a year. The Naniloa has done some renovations and is very clean, making it the best and most up to date hotel in Hilo. Sadly that does not say much :( The bathrooms are large and the flat screen tv’s are a nice addition.

    Travelers tip for business travelers

    Ample parking, large desk area, convenient location, affordable.
    Rating:
    3

    Wait until remodel is done and doors are replaced.

    Location is good, room was clean. Furnishings looked like they came from Ikea. There were no guides to hotel services in the room. Didn’t know there was a breakfast buffet until we walked past it. There was a network jack in the room, but no cable to plug into it, or instructions on how to set it up. Rooms and hallways are tiled, so sound echoes A LOT. The doors they installed are too small, so there is an air/light/sound gap all around it. Which lets you hear everything going on in the hall, at all hours. And not a small gap that would be fixed with weatherstripping. If you pay for it, you get a parking pass. But the people using the nearby clubs/bars fill up the parking lot, with no pass. There seems to be no enforcement. For the price I paid, I would have expected parking and breakfast buffet to be included. I would probably look at the other nearby hotels when booking my next trip.
    Rating:
    1

    Don’t even bother to stay here!

    This hotel has been renovated but we could smell moles while we were staying there. They didn’t replace the tub, they only put new tiles around old tub. Please don’t waste your money staying in this property. I would spend little more to stay in other hotels.